Since 1997, this confectionery inside the Ferry Building on the Embarcadero has been putting artistic touches on their small batch yet exquisite chocolates, caramels, bars, sauces, fruit/nut mixes, and truffles. Their top-selling Fleur de Sel Caramels are covered in dark chocolate with a well-blended balance of salt and sweetness. For Valentine’s Day, their Hearts in Motion box provides a whole lot of lovin’—burnt caramel truffles embellished with Picasso-esque images. Grand Amour Box holds three layers of popular truffles like Ginger Heart, Piedmont Hazelnut and Force Noir.
Although the site claims that Chocolate is a member of the Better Business Bureau, the BBB website has not given the retailer accreditation; at the time of our review, Chocolate's rating was a B+. Why? There are some complaints that haven't been resolved to the customer's satisfaction; most of them say that there were issues with credit cards being charged for orders that either shipped considerably late or not at all, and that it was difficult to get any response from Chocolate. The “Contact Us” page only offers an online form or an email address, not a phone number for customers to get more direct help.
K’s 5-star review: If your a fan of praline or gianduja (or belgium milk chocolate), this the chocolate shop to stop. A few favorite pieces: Cornet d'Oré, Sapho, Caprice, Pagode, Astrid, Passion Amande, Tentation, Plasir, Bourbon 13, Mephisto, Coeur Praline, Louise, Suzanne, Jean, Adeison, Galerie, Fredric, Prestige, Millenaire, Milk Napoléonette, 1857 ... and more, but those are the ones I can pull off the top of my head. Yeah. They're that memorable. It is a small shop, almost walked right over it if I didn't have a rip-tide radar for Neuhaus. Staff was helpful and readily introduced me to the new chocolate assortments on the wall and chatted with me about the selection in the case. I was able to make a 25ish piece selection for about $44ish and they packed it in a nice sturdy box with a bow (points for presentation and travel-safe arrangements). Compared to other ny shops, the bang for your buck is noticeable: the pieces are three times the size of (let's say) La Maison and a better price. Be prepared to be impressed by the praline, gianduja or creams. Go to Teuscher if you're in the hung-ho for champagne truffles. I have not tried the liquor filled chocolates (though they're on my list). Looking forward to the Easter eggs in the Spring.
So, what if you're not happy with your order? Can you get a refund or a replacement? You'll have to dig around in the Terms and Conditions to find it, but there is a guarantee of timely delivery and a 10-day return policy. But with customers reporting no response from Chocolate's customer service department after multiple emails, you may not get timely help if you encounter a problem.
Garrison’s pieces generally were not a good showcase for chocolate; it played only a minor role in most pieces. While ordering, I was put off by the lengthy legal terms. I would rather a chocolatier tell me more about their products than about how all shipping problems will work against the customer, and the seller does not want to be bothered with anything like ensuring their product is delivered well.
In Hawaiian, “manoa” means deep and solid, and those are the flavors you’ll find in the chocolate at bean-to-bar factory Manoa Chocolate Hawaii. All of the beans are grown in Hawaii, making this Kailua shop a true local spot. That commitment to local farm-to-chocolate production continues in their bars’ flavors, which are infused with local coffee, sea salt and lavender.
For this year’s update, I brought in 11 brands, including our 2014 picks. We took the past year’s suggestions from our Wirecutter commenters and input from other Wirecutter staffers. In the end, we tasted Jacques Torres, Neuhaus, Francois Payard, Maison du Chocolat, Tumbador, Leonidas, Fran's, and John and Kira’s against our 2014 picks, Christopher Elbow, Recchiuti, and Michel Cluizel.
“We became convinced it was impossible to become number one in the world buying beans from brokers,” Alessio says. “The broker cannot tell you who grew the beans, or how it was done.” I don’t take Alessio for a weepy humanitarian, and yet he practices enlightened self-interest when it comes to the people who grow his cacao. He has invested in Chuao, agreeing to pay off the farmers’ mounting debts and buying baseball uniforms for the local team. He needs their best work so that he and Cecilia can do their best work.
My review is more about the company than the product. I ordered these Elegant Chocolate Covered Sandwich Cookies as a little celebration for my granddaughter and daughter back east. After they arrived, neither my granddaughter nor my daughter thought that they were very good. I was very disappointed and wrote a review reflecting my disappointment. The company, Barnetts Sweet Creations, contacted me and offered to send a complimentary box of their biscotti in hopes that my relatives would be pleased with them. The biscotti arrived beautifully wrapped with a hand written note. Now that's great customer service! The biscotti was very much enjoyed by my family on the east coast and I very much appreciate this company's efforts to be sure I was pleased. Next time I need to send goodies, I'll definitely send something from Barnetts Sweet Creations.
K’s 4-star review: Champagne Truffles are amazing. When you shop in the store, they have "mini" truffles which are even better. I absolutely recommend these as a highlight of a trek along 5th Ave (among other distractions). Other chocolates from the case weren't as impressive (or disappointing: the triple-layer gianduja was dry and crumbled apart in the bag). Oh, and don't expect that the chocolate will be packaged nicely with a self-selected assortment: you get a clear plastic baggy like you just bought bulk dime store candy. Otherwise, staff was courteous and helpful. So, yay! I'm a fan of one piece! Rather generous rating for one piece ... ah well.
This package of gourmet chocolate is perfect for those who like dark chocolate with a rich and intense flavor. The bonbons contain over seventy percent cacao for a very flavorful experience and everything is certified as fair trade and without any harmful additives. They’re also gluten-free for any dealing with restrictions. We like that each one is individually wrapped, making this product perfect for your next party or gathering. The price for one box of the bonbons is somewhat high for some consumers.
K’s 5-star review: Through a narrow lobby and off the street, Chocolat Moderne is tucked on the 9th floor off the beaten path. Please do not let this discourage your New York chocolate trekking -- it is worth taking the extra step (or, if preferred, elevator ride) to visit. This chocolatier is absolutely stocked with a decadent selection (and I do mean selection and decadent) hosting rack after rack of freshly created bonbons. The lady herself, Joan Coukos, and her hubby were the hands-on reps at the counter, so the charming customer service was stellar. Bonbons are painted in perfectly tempered shell molds (Valrhona has never been in better form) with filled centers that absolutely ooze with a bravado of focused flavors -- from the trending and expected sea salt caramel and liquor-splashed ganaches, to oreintal persuasions such as persimmon peach and shiso lime. Pieces were $2.5-$3.5. Bars $8. Chocolat Moderne has middle man retailers such as D&D and Whole Foods that offer some of their products. However, I would strongly recommend visiting the NY location if it's available to your schedule -- you deserve it!
We cut the chocolates into quarters so that more than one person could taste all of the offerings while also trying to avoid palate fatigue. While this may sound like a silly problem, it can be quite frustrating when your taste buds become overstimulated mid-tasting and fail you. To try to limit this, Saltines and club soda were set out to help tasters pace themselves.